Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• ✦Contact Details: Your name, phone number, email address, and delivery address — provided when you place an order or contact us.
• ✦Order Information: Details of the products you order, customisation preferences, and payment confirmation (we do not store payment card details).
• ✦Communication Data: Messages sent to us via WhatsApp, Instagram DMs, or our contact form.
• ✦Usage Data: Browser type, pages visited, and time spent on our website (collected via cookies and analytics tools — see our Cookie Policy).

2. How We Use Your Information

We use your personal information to:

• ✦Process and fulfil your orders and custom requests.
• ✦Communicate with you about your order status, shipping updates, and queries.
• ✦Improve our website and product offerings based on usage patterns.
• ✦Comply with legal obligations.
• ✦Send you occasional updates about new products or offers — only with your consent (you can opt out at any time).

3. Sharing Your Information

We do not sell, trade, or rent your personal information. We may share data only with:

• ✦Courier Partners: Your name, phone number, and delivery address are shared with logistics partners (e.g., Delhivery, Shiprocket, India Post) solely to fulfil your delivery.
• ✦Service Providers: Third-party services like Google Analytics that help us understand website usage (data is anonymised and aggregated).
• ✦Legal Requirements: When required by law or to protect our rights.

4. Data Retention

We retain your personal data for as long as necessary to fulfil orders and comply with legal requirements — typically up to 3 years. You may request deletion of your data at any time by emailing us at berryscraftss@gmail.com.

5. Your Rights

Under applicable Indian privacy laws, you have the right to:

• ✦Access the personal data we hold about you.
• ✦Request correction of inaccurate data.
• ✦Request deletion of your data (subject to legal obligations).
• ✦Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at berryscraftss@gmail.com.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the Internet is 100% secure.

7. Third-Party Links

Our website may contain links to Instagram and WhatsApp. These third-party platforms have their own privacy policies, and we are not responsible for their practices.

8. Children's Privacy

Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date at the top. Continued use of our website constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: