Shipping & Returns

Where We Ship

We currently ship across India — from metro cities to Tier-2, Tier-3 towns, and most PIN codes. If you're unsure whether we can deliver to your area, just ask us on WhatsApp before placing your order.

Shipping Charges

Shipping charges are calculated based on your delivery location (PIN code) and the weight/size of your order. Since every order is unique and handcrafted, the final shipping cost is confirmed with you on WhatsApp at the time of order.

⚠️ These are indicative ranges. The exact charge depends on your specific PIN code and order weight. Confirm with us on WhatsApp before payment.

Processing & Delivery Time

• ✦Processing time: 5–10 working days for custom orders (varies by complexity and quantity).
• ✦Metro delivery: 3–4 working days after dispatch.
• ✦Tier-2 & Tier-3: 5–7 working days after dispatch.
• ✦Remote areas: 7–14 working days after dispatch.

Working days exclude Sundays and public holidays. Delivery times are estimates and may vary during festivals and peak seasons.

Packaging & Tracking

All orders are packaged in our signature gift-ready wrapping with protective padding to keep your creations safe in transit. Once dispatched, we'll share the tracking number and courier details on WhatsApp.

Made-to-Order Policy

Since every Berry's Crafts product is handcrafted to order and personalised, we generally do not accept returns or exchanges for change of mind. Please review your order details carefully before confirming.

Damaged or Defective Items

If your order arrives damaged or with a defect, please contact us on WhatsApp within 48 hours of delivery with:

• ✦ Clear photos of the damaged item and packaging
• ✦ Your order details (name, date, product)

We will arrange a replacement or full refund at no extra cost to you.

Order Cancellations

• ✦Within 24 hours: Full cancellation and refund if production hasn't started.
• ✦After production begins: Cancellation may not be possible as materials have been allocated to your order.

Contact us on WhatsApp immediately if you need to cancel. We always try to be as flexible as possible.

Refund Timeline

Approved refunds are processed within 5–7 working days back to your original payment method. We'll confirm the refund on WhatsApp once it's processed.